Last updated: Febuary 3, 2025
Website Policies
Privacy Policy
Information Collection
We collect the following personal information:
- Full name and contact details (email address, phone number)
- Shipping and billing addresses
- Payment information (card details for online transactions)
- Order history and preferences
Data Usage
Your information is used for:
- Processing and fulfilling orders
- Communicating order updates via SMS/email
- Coordinating with our logistics partners (Name/Address sharing only)
- Improving customer service through order analysis
Data Protection
We implement:
- SSL encryption for all online transactions
- Secure storage protocols for customer data
- Regular security audits of our systems
- Limited employee access to sensitive information
Terms & Conditions
Intellectual Property
- All website content including logos, designs, and product images are protected under Pakistani copyright laws
- Unauthorized use of any material will result in legal action
- Customers may not reproduce products for commercial purposes
User Responsibilities
- Provide accurate information during checkout
- Verify delivery details before order confirmation
- Inspect products immediately upon delivery
- Report discrepancies within 24 hours of receipt
Payment Terms
- Cash on delivery orders require full payment at time of receipt
- Card payments are processed through secure PCI-DSS compliant gateways
- We reserve the right to cancel suspicious transactions
Dispute Resolution
All disputes will be governed by:
- Consumer Protection Act 2020 of Pakistan
- Jurisdiction of Karachi courts
- Mandatory mediation before legal proceedings
Return Policy
Eligibility Criteria
- 7-8 day return window from delivery date
- Size-related issues only (provide measurement photos)
- Original packaging and tags must be intact
- Unwashed and unworn condition
Return Process
- Contact customer support within 48 hours of delivery
- Provide order number and issue details
- Receive return authorization code
- Package item with original receipt
- Await pickup from our delivery partner
Refund Details
- 4-5 business day processing after receipt
- Original payment method refunds only
- Shipping charges non-refundable
- Damaged items may require assessment
Shipping Policy
Service Options
- Standard Shipping (3-5 business days)
- Express Shipping (1-2 business days)
Delivery Protocol
- Signature required for all deliveries
- Three delivery attempts maximum
- Storage period: 7 days at our facility
- Redelivery charges may apply
Charges Structure
| Area | Standard | Express |
|---|---|---|
| Karachi | Free | PKR 300 |
| Other | Free | PKR 450 |
Order Modifications
- Address changes allowed within 12 hours of order placement
- Size exchanges subject to availability
- Cancellations before shipping only
Frequently Asked Questions
How do I know my size?
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Refer to our detailed size chart on product pages.
Can I wash the clothing items?
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All garments include care instructions. Generally recommend hand wash in cold water.
Do you offer alterations?
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Basic alterations available for selected items at additional cost. Inquire before ordering.
How do promotions work?
▼
Discount codes apply at checkout. Only one promotion applicable per order.
Contact Information
Customer Support: 0315-0117371 (12 AM - 12 PM PST)
Email: farahnaaz19.fn@gmail.com
Complaint Resolution
For escalation of unresolved issues:
- Email: farahnaaz19.fn@gmail.com
- Response time: 48 working hours
- Include order reference and contact details